Kadlec Patient Access Representative (0.25 FTE) in Richland, Washington


Providence is calling a Patient Access Representative (0.25 FTE) to Kadlec Regional Medical Center in Richland, WA.

We are seeking a Patient Access Representative I to performs patient registration and pre-registration of scheduled accounts, verify insurance coverage, benefits, and obtains pre-certification, referral or authorizations as needed per insurance requirements; Participates in the collection of up-front revenue due the facility and provides quality customer service to internal and external customers.

In this position you will:

  • Work 2 days every OTHER weekend

  • Embrace the Planetree Philosophy to provide a safe, comfortable, therapeutic patient-centered environment.

  • Understand, embrace, and instill Kadlec’s Mission, Vision and Values.

  • Obtain complete and accurate demographic and financial information from a variety of sources, including patient interviews, physician offices and in-house departments.

  • Perform required pre-certification and deposit collection.

  • Enter data in computer and thoroughly documents any incomplete admissions/registrations in manner prescribed.

  • Obtain pre-certification, referral or authorization number and updates the patient’s file.


Minimum Requirements:

  • GED or High School Diploma from an accredited educational institution.

  • Six months customer service experience.

Preferred Qualifications:

  • General office experience.

  • Bi-lingual or multi-lingual skills.

About the department you will serve.

Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence Health & Services from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

We offer a full comprehensive range of benefits — see our website for details —


Our Mission

Provide safe compassionate care. We promise to answer the call of every person we serve; to know them, care for them and ease their way. We are committed to safety, compassion, respect, integrity, stewardship, excellence and collaboration.

About Us

Located in sunny Tri-Cities, WA, Kadlec is the largest non-profit healthcare provider in the region. Kadlec is the premier choice for customer service excellence, providing compassionate healthcare to the region by combining cutting-edge technology and innovation with evidence-based, patient-focused care. Kadlec is proud to be part of Planetree (Planetree.org) and continues to be recognized nationally as a “Best in Class Employer”. Kadlec does not unlawfully discriminate on the basis of race, sex, sexual orientation, age, color, religion, national origin, genetic information, marital status, veteran status, disability status, or any other characteristic protected by Federal, State, or Local Law. EOE.To learn more, click here: http://www.kadlec.org/careers/about-kadlec

Schedule: Part-time

Shift: Variable

Job Category: Patient Services

Location: Washington-Richland

Req ID: 168034