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Kadlec Front Office Assistant - Kadlec Clinic Nephrology Kennewick *$1,000 Sign-On Bonus* in Kennewick, Washington


Kadlec Regional Medical Center has an exciting opportunity for a Front Office Assistant KC to join our growing Kadlec Clinic Nephrology Kennewick team located in Richland, Washington!

Providence is offering a $1,000 Sign-On Bonus to external candidates hired for this position.

Shift Details: Full time, 1.0, Day Shift


Minimum Requirement:

  • One (1) year customer service experience

Preferred Qualifications:

  • One (1) year office experience, which includes receptionist duties within a hospital or physician office

  • Bi-lingual or multi-lingual skills

Duties include, but are not limited to, the following:

As a Front Office Assistant you will perform a variety of office assistant functions. This position may require floating to other clinics.

  • Demonstrate and sustain compliance with Kadlec Caregiver Expectations Standard of Excellence and Code of Conduct

  • Understand, embrace, and instill Kadlec’s Mission, Vision and Values

  • Receive, greet and direct patients, visitors and responds to inquiries with tact and courtesy

  • Enter new patients and existing patient’s data into the computer

  • Maintain patients’ medical records and verifies accuracy

  • Verify patients’ insurance, collects co-payment and provides receipt for patient

  • Order office supplies and necessities (paper towels, soap, etc.) and maintains appropriate level of inventory

  • Deposit cash receipts

  • Prepare, route, and verify referrals appropriately

  • Prepare Medical Records to be scanned in system

  • Prepare and sort outgoing/incoming mail and distributes appropriately

  • Contact appropriate personnel for computer and building maintenance

  • Operate standard office equipment such as a personal computer, calculator, fax and copier with efficiency

  • Adhere to all Kadlec Clinic standard policies and procedures related to infection control, fire and safety, human resources, and clinic procedures

  • Schedule routine and new patient appointments and generates a daily list as applicable

  • Answer/resolve billing inquiries on Kadlec Clinic accounts in a professional and courteous manner as applicable

  • Answer the telephone, takes messages and/or refers calls as appropriate, and as applicable

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit


Our Mission

Provide safe compassionate care. We promise to answer the call of every person we serve; to know them, care for them and ease their way. We are committed to safety, compassion, respect, integrity, stewardship, excellence and collaboration.

About Us

Located in sunny Tri-Cities, WA, Kadlec is the largest non-profit healthcare provider in the region. Kadlec is the premier choice for customer service excellence, providing compassionate healthcare by combining cutting-edge technology and innovation with evidence-based, patient-focused care. Kadlec does not unlawfully discriminate on the basis of race, sex, sexual orientation, age, color, religion, national origin, genetic information, marital status, veteran status, disability status, or any other characteristic protected by Federal, State, or Local Law. EOE. To learn more, click here: https://kadlec.jobs/about-us/

Schedule: Full-time

Shift: Day

Job Category: Patient Services

Location: Washington-Kennewick

Req ID: 315575