Kadlec Jobs

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Kadlec Call Center Agent - Kadlec Clinic in Richland, Washington


Kadlec has an exciting opportunity for a Call Center Agent to join our growing Kadlec Clinic team located in Richland, Washington!

Shift Details: Per Diem, 0.0 FTE. Day Shift


Minimum Requirements:

  • H.S. Diploma or GED

  • 2 years of customer service experience.

Preferred Qualifications:

  • Clerical, medical, and call center/phone work experience.

Duties include, but are not limited to, the following:

  • Embraces Planetree Philosophy to provide a safe, comfortable, therapeutic patient centered environment.

  • Understands, embraces, and instills Kadlec’s Mission, Vision and Values.

  • Answers telephone calls and schedules patient appointments.

  • Enters patient demographics in electronic charts.

  • Updates patients’ medical records as applicable and verifies accuracy.

  • Verifies patients’ insurance.

  • Takes patient questions and route calls to clinic staff appropriately.

  • Enters new patient information/Update existing patient information.

  • Identifies and escalates priority issues.

We offer a full comprehensive range of benefits — see our website for details —


Our Mission

Provide safe compassionate care. We promise to answer the call of every person we serve; to know them, care for them and ease their way. We are committed to safety, compassion, respect, integrity, stewardship, excellence and collaboration.

About Us

Located in sunny Tri-Cities, WA, Kadlec is the largest non-profit healthcare provider in the region. Kadlec is the premier choice for customer service excellence, providing compassionate healthcare to the region by combining cutting-edge technology and innovation with evidence-based, patient-focused care. Kadlec is proud to be part of Planetree (Planetree.org) and continues to be recognized nationally as a “Best in Class Employer”. Kadlec does not unlawfully discriminate on the basis of race, sex, sexual orientation, age, color, religion, national origin, genetic information, marital status, veteran status, disability status, or any other characteristic protected by Federal, State, or Local Law. EOE. To learn more, click here: https://kadlec.jobs/about-us/

Schedule: On Call

Shift: Day

Job Category: Administrative (Non-Clinical)

Location: Washington-Richland

Req ID: 274794