Kadlec Central Scheduling Representative II in Richland, Washington
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Kadlec has an exciting opportunity for an Central Scheduling Representative II to join our growing Central Scheduling located in Richland, Washington!
Shift Details: 1.0 FTE, Variable shift.
- 2 years general office experience with public interaction
Courses in medical terminology
Data entry, medical terminology and insurance experience
Medical setting experience
Bi-lingual or multi-lingual skills
Duties include, but are not limited to, the following:
As anCentral Scheduling Representative II you will verify orders, schedules, and registers, verifies insurance coverage and benefits, creates estimates, and obtains pre-certification, referral or authorizations as needed per insurance requirements; Participates in the collection of up-front revenue due to the facility; Provides quality customer service to internal and external customers.
Demonstrate and sustain compliance with Kadlec Caregiver Expectations Standard of Excellence and Code of Conduct.
Cross-references patients scheduled for multiple procedures within the Kadlec system to improve the patient flow when in departments.
Create and provide patients with estimated cost for services.
Ensure that the procedure is scheduled for the date requested by the caller, or the next available time that is also convenient for the caller and the patient; Takes into consideration authorization requirements.
Accurately enters information about each procedure into the scheduling system to ensure the requested time for the procedure has been reserved for the patient.
Review, verify, transcribe, and process external orders accurately.
Complete medical necessity checks in accordance with Regulatory Guidelines.
Consistently enter into the computer system any/all special information about the patient being scheduled, i.e., allergies, wheelchair, translator etc.
Obtain pre-certification/Authorization/Referrals for any test/procedure scheduled that requires this information; Enters information in the EPIC system so that when the bill goes out it has the necessary authorization information.
Enter all cancelled procedures called in from physician offices or patient into the scheduling system. Always documenting reason for cancellation and the caller.
Notify the department if it is the day of the test.
Generate daily reports from scheduling system on all patients and for all ancillary departments on a nightly basis.
Consistently answers telephone calls in a courteous and professional manner within three rings.
Adhere to all departmental, administrative and hospital policies and procedures; Adheres to customer service standards 100% of the time.
Maintain work area on own initiative in a neat and clean environment.
Perform all duties in an independent manner using appropriate judgment in referring problems and questions to their supervisor.
Strive to make the best use of time during shift through daily work and special projects. Completes assignments in an accurate and timely manner.
Demonstrate a comprehensive understanding of the scheduling system.
We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit
Provide safe compassionate care. We promise to answer the call of every person we serve; to know them, care for them and ease their way. We are committed to safety, compassion, respect, integrity, stewardship, excellence and collaboration.
Located in sunny Tri-Cities, WA, Kadlec is the largest non-profit healthcare provider in the region. Kadlec is the premier choice for customer service excellence, providing compassionate healthcare by combining cutting-edge technology and innovation with evidence-based, patient-focused care. Kadlec does not unlawfully discriminate on the basis of race, sex, sexual orientation, age, color, religion, national origin, genetic information, marital status, veteran status, disability status, or any other characteristic protected by Federal, State, or Local Law. EOE. To learn more, click here: https://kadlec.jobs/about-us/
Job Category: Patient Services
Req ID: 310297